Time-off Management, Daily Exception Entry & Schedule Adherence
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I. WFM Staffing Models
Weekly & Monthly. Delivered in a monthly or quarterly Strategic Review. Metrics include:
You select the services that you want: WFM Staffing Models, Forecasts, Schedules, and/or Tracking Service.
First, we will ask you to complete a questionnaire about your contact center, and provide us with your historical data.
Every week we will provide you with fresh updated forecasts in our weekly packet during a weekly tactical meeting.
Every quarter we will provide you with our WFM Staffing Model.
You and your agents will receive our Real-Time Adherence system, schedules delivered in .ics files (to import into your calendar) and our Time-Off Management cloud-based interface as part of your normal scheduling service.
Weekly schedules delivered in advance via Outlook, online using the cloud, and in the Forecasting weekly packet.
Tracked by Interval, Day, Week & Month. Delivered in a weekly packet during the Tactical meeting. Metrics include: