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A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her career as a Workforce Manager. Diary of a Workforce Manager includes details on Forecasting, Scheduling, Reporting, WFM Ratios, Best Practices, and Interviewing for Workforce Management jobs. It also covers Mistakes made in Workforce Management and the Weaknesses of a WFMer.