(770) 609-6565

Diary of a Workforce Manager

© Human Numbers, L.L.C.  2008-2019  |  All Rights Reserved | Legal and Privacy Statements

Check out our blog at Contact Center Pipeline

A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her career as a Workforce Manager. Diary of a Workforce Manager includes details on Forecasting, Scheduling, Reporting, WFM Ratios, Best Practices, and Interviewing for Workforce Management jobs. It also covers Mistakes made in Workforce Management and the Weaknesses of a WFMer.

Other Resources